Underwriting Operations Technician – Offline

Underwriting Operations Technician – Offline - Chubb External Careers

• Process Management and Customer Service
• Support rules-based branch activities that require language skills and technical ability
• Book premiums for all lines of business onto business systems within agreed Service Level Agreement (SLAs)
• Prepare required policy documentation within agreed SLAs and quality standards and in line with Underwriter requirements
• Provide operational support for Offline business, demonstrating strong customer service support skills
• Manage broker queries related to Offline business, applying customer knowledge to resolve issues efficiently
• Own the centralized processes of Operations QA and reporting, ensuring operational excellence
• Support the management of Credit Control queries and conduct root cause analysis using data analysis skills
• Contribute to continuous process improvement across Operations by identifying opportunities and providing feedback
• Manage manual processing fallouts, employing troubleshooting skills to resolve issues
• Prepare underwriting files for renewal ensuring files are complete and meet audit requirements
• Ensure policy tracking/workflow tools are accurate and reflect the current status of policies
• Support the development and implementation of business processing tools by acting as a Subject Matter Expert (SME) and assisting in requirements gathering and User Acceptance Testing (UAT)
• Perform any other ad hoc duties allocated by the Team Leader

• Experience in process and results orientation, with strong analytical skills
• Bachelor’s degree is preferred
• Fluent level in English. native level of French
• Proficiency in MS Office, especially Excel
• Customer-oriented attitude with strong customer service skills
• Strong attention to detail and a desire to deliver high-quality results
• Problem-solving ability and decisiveness
• Ability to work both independently and as part of a team
• Previous experience in an underwriting support role and an insurance background is preferred
• Minimum High School Certificate
• Confident with effective communication and interpersonal skills, both verbal and written
• Timeliness and execution in task completion

• 12 months of fixed term contract
• 32 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Life and accident insurance
• Meal allowance
• Pension plan
• Flexible compensation scheme
• Wellhub
• Comprehensive Learning & Development offer

Chubb European Group SE Spanish Branch